Welcome to Imple Design ("we," "us," or "our"). We are a passionate graphic design team dedicated to delivering minimalist, professional, and impactful designs, including logos, business cards, stationery, photo editing, and social media graphics. Your satisfaction is our priority, and we strive to provide exceptional service with a commitment to after-sales support. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information when you interact with our website, request design services, or engage with our team. We are committed to safeguarding your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other relevant regulations.

1. Information We Collect

We collect information to deliver high-quality graphic design services, ensure client satisfaction, and create designs that make you say “WOW.” The types of information we collect include:

1.1 Personal Information You Provide

• Customer Information: Name, email address, phone number, and business details provided when requesting quotes, submitting design briefs, or contacting us.
• Design Preferences: Details about your design needs (e.g., logo style, color preferences, or brand identity) shared during consultations or project submissions.
• Payment Information: Credit/debit card details, billing address, or other payment details processed through secure third-party payment gateways for design services.
• Communication Data: Information provided through contact forms, phone calls, email inquiries, or client feedback surveys.
• Design Assets: Images, logos, or other materials you provide for photo editing, business card design, or social media graphics.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information, and time zone, collected via cookies and similar technologies.
• Usage Data: Pages visited, time spent on the website, and referral sources.
• Location Data: Approximate location based on your IP address to comply with regional regulations or tailor design recommendations.

1.3 Information from Third Parties

We may receive information from third-party services, such as:

• Analytics providers for website usage statistics.
• Payment processors for transaction verification.
• Marketing or project management platforms for client communication or design delivery.

2. How We Use Your Information

We use your information to create unique, professional, and meaningful designs, maintain strong client relationships, and enhance your experience with our services. Specific purposes include:

• Design Services: To process design requests, create logos, business cards, stationery, or social media graphics, and deliver customized solutions.
• Customer Support: To respond to inquiries, provide design revisions, and ensure satisfaction with our work.
• Administrative Purposes: To process payments, manage project records, and coordinate design delivery within your time frame.
• Website Improvement: To analyze usage patterns and optimize website performance and content.
• Marketing and Promotions: To inform you about new services, design tips, or special offers, with your consent where required.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., tax or consumer protection laws).

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contractual Necessity: To fulfill design service agreements or process project requests.
• Consent: For marketing communications or non-essential cookies.
• Legitimate Interests: For improving our website, analyzing design outcomes, or ensuring operational efficiency, where our interests do not override your rights.
• Legal Obligation: To comply with tax, consumer protection, or data protection regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with third parties in the following cases:

• Service Providers: Third-party vendors who assist with payment processing, project management, or analytics.
• Business Partners: Printing services or design collaborators for fulfilling specific project requirements, with your consent.
• Legal Authorities: When required by law, court order, or government request (e.g., tax reporting).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

All third parties are required to protect your data and use it only for the specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience. Cookies may be:

• Essential: Necessary for website functionality (e.g., session management).
• Analytical: To track usage and improve website performance.
• Marketing: To deliver personalized promotions or design inspiration.

You can manage cookie preferences through your browser settings or our cookie consent tool (if available).

6. Data Security

We implement technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission.
• Secure servers and access controls.
• Regular security audits and staff training on data protection.

However, no online system is 100% secure. Please notify us immediately if you suspect a data breach.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Customer and project data: Retained for the duration of our business relationship and up to 5 years post-project for record-keeping and after-sales support.
• Payment data: Up to 7 years for tax and accounting purposes.
• Analytics data: Typically retained for 24 months, unless anonymized.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations, e.g., tax record-keeping).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Revoke consent for non-essential processing (e.g., marketing communications).

For California residents (CCPA), you have additional rights to:

• Know what personal information we collect, use, or disclose.
• Opt out of the sale of personal information (we do not sell data).
• Non-discrimination for exercising your rights.

To exercise your rights, contact us using the details provided in the Contact Us section. We will respond within 30 days (or 45 days for CCPA requests).

9. International Data Transfers

Your data may be transferred to and processed in countries outside your region, such as the United States, where our service providers operate. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) for EEA users, to comply with GDPR.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors, project management tools, or social media). We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children under 16. If we learn that a child’s data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us to address any concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or contacting clients directly. The “Last Updated” date at the top indicates the latest version.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Imple Design
Email: support@impledesign.com

For GDPR purposes, our Data Protection Officer can be reached at the same email address.